Parents’ Guide

Hollins Counseling Services welcomes parent contact.  We are happy to discuss our services and how we can be helpful to your student.

Office Phone Number:
540-362-6444

Office Hours:
Monday-Thursday: 8am-4:30pm
Friday: 8am-2pm

In-person, audio and video sessions are available.

What should I do if I am concerned about my child or my child’s friend being in a possible emergency situation?

For urgent help contact UNIVERSITY SECURITY at 540-362-6419. The security office is able to access support on campus or EMS if needed for all regular and after-hours concerns and emergencies.

We encourage students to schedule their own appointments. You might consider these tips if encouraging them to schedule a counseling session:
• Suggest a consultation to see what the services are like.
• Suggest reviewing the website for information that may clarify questions.
• Suggest they ask someone to accompany them to the center for support if they are hesitant to go alone.

We do not use insurance at Health and Counseling but you may ask for information to file with your insurance. The students receive 10 free counseling sessions per academic year. Additional sessions are $30 per hour.

Confidentiality is an important part of establishing a trusting and effective counseling relationship.  Health and Counseling files are governed by HIPPA guidelines. Ethical and legal considerations prohibit us from sharing any information about a student’s counseling contacts.  We cannot disclose confidential information without a student’s  written consent unless we determine that there is an imminent safety risk to the student or to someone else.

Common Questions
How can I support my student?

• Balance a sense of connectedness with respect for growing independence.  Develop a specific plan about how much contact is expected and appropriate.
• Be specific and realistic about financial issues and academic performance.
• Know our campus resources and encourage your student to do the same.

What kinds of issues bring students to counseling?

There are many reasons why a student may seek counseling.  These range from a desire to solve a long-standing problem to wanting to enhance personal growth.  We welcome students who may just need a place to talk.

Common concerns include roommate and interpersonal conflicts, anxiety and stress management, depression, eating disorders, substance use, family concerns, and adjustment to life on campus.

Students are welcome to walk in to our center and can request an urgent appointment.  If a counselor is not available,  health staff will conduct triage. A counselor will be consulted and will attend to  emergencies.  A calming room also provides a safe, quiet, reflective place to regain calm.

Referral for psychiatric evaluation is available through our counselors.

Can I talk to a counselor about my student?

We welcome contact with you and will listen to your concerns and offer suggestions about what to do.  Confidentiality laws and ethics prohibit us from sharing any information about a student’s counseling contact unless we determine there is an imminent safety risk to the student or someone else.

What should I do if I am concerned about my child or my child’s friend being in an emergency situation?

For emergency help contact UNIVERSITY SECURITY at 540-362-6419.
UNIVERSITY SECURITY is available 24/7.

For community emergency mental health assessments contact:

• CONNECT at Carilion Clinic
540-981-8181 or 1-800-284-8898

• RESPOND at Lewis Gale Hospital
540- 776-1100